If you are not completely satisfied with your products, simply return them to us at any time within 14 working days of receipt if your item is in a resalable, undamaged condition. The costs of returning products to us shall be borne by you and will not be refunded.
If you return an item because of an error on our part, or because it is defective, we will happily refund the full value of the item. You can contact our Customer Service department quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then deal with your refund or replacement on receipt of the original product.
The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel back to us using a delivery service that insures you for the value of the products as we cannot be held responsible for items damaged or lost in the post.
Your rights to return the products to us will not apply in the following circumstances: – where, in our opinion, you have not taken reasonable care of products whilst in your possession and/ or have not returned them with the original packaging.
the product is a perishable item that has been consumed or disposed of
We may require photographic evidence of purchase before return is processed (photographic evidence must be sent to [email protected] with clear description of damages or fulfilment issue)
Every Little Gin Thing will refund the price you purchased your item at -this includes sale items or voucher purchased items and delivery costs. In the event of discontinued or no stock of the returned item, we will refund the full amount the item was purchased at (see above).
All returns will be inspected before replacements and/or refunds are issued. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
Please note that returns can take up to 7 working days to reach us, unless sent via special delivery. Please allow up to 7 working days for your return/refund to be processed.
Goods returned are your responsibility until they reach us. Please make sure it’s packed up properly and can’t get damaged on the way. All returns must be sent to the below address with our returns form filled out.
Every Little Gin Thing,
7a – 11b Park Street,
This returns policy does not affect your statutory rights.